Returns & Exchanges

At Howler Bike Park, we want you to be fully satisfied with your gear; if your equipment isn't performing as expected, you can return unused items within 30 days of purchase for a full refund or exchange.

Return Process

• 1.
  Check Eligibility

  Ensure your items are in their original packaging, unused, and include all tags. Safety equipment like helmets and pads must be unopened to qualify for a return.

• 2.
  Initiate Your Request

  Visit our online portal with your order number and email address to select the items you wish to return and receive a prepaid shipping label.

• 3.
  Pack and Ship

  Securely package your gear to prevent damage during transit and drop it off at any authorized carrier location using the provided label.

• 4.
  Quality Inspection & Refund

  Once our team inspects the returned equipment for quality assurance, we will process your refund or ship your exchange within 5-7 business days.